Good to know
A few practical details, so you can choose your flowers at your own pace.
Reserving and collecting
How do I reserve something from the range?+
Find the product on the Shop page, then send its name, quantity and preferred collection day through the contact form. We check stock and confirm the price and collection time. Your reservation is final only after our confirmation.
When can I collect?+
Tuesday to Friday, 09:30–18:00, and Saturday, 09:30–17:00. We are closed on Sunday and Monday. Collect at the time we agree in our confirmation. Any holiday changes are discussed when we confirm your request.
Can I come in without reserving?+
Yes, during shop hours. You can choose from what is available that day. Ask ahead if you want a specific product, colour or larger quantity.
When do I pay?+
Pay in the shop when you collect a product. For custom work we discuss any advance payment in the shop before confirming. A flower subscription is paid in the shop before its first collection.
Can someone else collect for me?+
Yes. Let us know in advance and ask them to bring the reservation confirmation. Tell us if the flowers need to be packed for a longer journey.
Gifts, returns and care
Can I return a purchase to the shop?+
An unused vase can be returned to the shop within 14 days with proof of purchase and its original packaging for a refund. We do not take fresh flowers, plants or personalised floral work back for a change of mind. If something is damaged or not as agreed, contact us promptly so we can assess it and put it right.
Do you wrap gifts and add cards?+
Simple paper wrapping is included with bouquets. Ask for a blank card or extra wrapping when you enquire. We confirm any extra cost before you decide. You can write your message in the shop.
Will my bouquet look exactly like the photo?+
The photo shows the shape and colour direction. Flower varieties and small colour details change with the season. We discuss essential flower wishes before confirming.
Is a vase or decorative plant pot included?+
Bouquet prices do not include a vase. Our houseplants come in nursery pots without decorative outer pots. Vases are available separately; tell us which size you need.
How do I care for my bouquet?+
Use a clean vase, recut the stems and remove leaves that would sit in water. Refresh the water regularly. Keep flowers away from direct sun, heaters and ripening fruit. We give care advice for the stems you take home.
Flowers for a moment, or more often
How far ahead should I ask about wedding flowers?+
Ideally eight to twelve weeks ahead. Share the date, colours, rough budget and the pieces you need. We check capacity before confirming. All pieces are collected from the shop.
Can you make flowers for a funeral?+
Yes. Contact us as soon as the date is known. We discuss the shape, colours, budget and shop collection. Check any size or material requirements with the funeral organiser first.
Can I reserve flowers for a new baby or a quiet gesture?+
Yes. Tell us the colours, size and budget. Ask the recipient whether flowers are welcome and mention any scent preferences. You do not need to explain private family circumstances.
Can I pause a flower subscription?+
Yes. Ask at least two shop opening days before the agreed collection so we can confirm a new date. You buy four collections with no automatic renewal. The subscription page explains the choices and arrangements.
Where would you like to start?
A different question?
Send a message through the contact form. We read enquiries during shop hours.
Contact us